Sometimes it seems she still has to convince herself, and at the same time she is very convincing when she talks about the benefit of understanding the core quadrants for future physicians. It helps to improve the professionalism of doctors in training. Anesthesiologist Rosemary Janss says, "I feel what the doctors are feeling and I understand their resistance, but at the same time I see how important it is for them to really cooperate." She uses this duality on the course, offered to junior doctors. The strength of the course is its interactivity; anything goes, nothing is too extreme. The participants feel understood, and everyone’s contribution is valid, and because she creates a safe environment, people can express their weaknesses or vulnerability. Rosemary Janss establishes the connection between "soft skills” and their medical work and shows that both skills are important to the medical profession.

The participants might lose sleep over the subjects discussed, but the skills required by doctors can be learnt; working together to make a difference is also a skill, just like putting in an IV, and both skills are taught in the same way: by practice. During the role-plays you practise situations which are difficult for you and haven’t sunk in yet and participants from different disciplines learn from each other during the course. Rosemary Janss helps the participants to clarify and analyze the difficult situations, using the core quadrants to translate that into something that works, to a different perspective. She listens to the participants' stories and empathizes with them. The contributions that participants who show their own vulnerability make to the course, provide so much useful material that this is often partly responsible for the strength and success of the course. Sometimes participants only need a gentle nudge and she ensures that every tool has meaning to the individual. When Rosemary Janss experiences a change in the behaviour of all participants, she has achieved her goal.